ELECTRIC RULE NO. 24/32
DIRECT PARTICIPATION DEMAND RESPONSE
Dear Customer,
Leapfrog Power, Inc. (Leap) sends this letter by the order of the California Public Utilities Commission (“Commission” or “CPUC”) to all residential and small commercial customers who have expressed interest in enrolling in Demand Response (“DR”) Services with a non-utility DR Provider (DRP). You have the right to choose to enroll in DR Service(s) with a non-utility DRP. This letter is only a summary and may not fully convey the terms and conditions of your contract.
SUMMARY OF YOUR DR SERVICE CONTRACT
Terms and Conditions
Incentive payment(s)
Incentive payments vary by technology provider. Customers should check with their technology provider for details.
Response to a DR Event
Where possible, DR events are automatically activated through the applicable energy device's Original Equipment Manufacturer, or other participating device vendor. Customers have the opportunity to manually opt out from DR events prior to the event.
Event Notification
Customers receive DR event notifications through their device’s Original Equipment Manufacturer or other participating device vendor. Leap always endeavors to give customers as much advance notice as possible prior to events. Minimum notification times vary by technology provider. Customers should check with their technology provider for details.
Event Criteria
DR events are initiated in response to high energy price conditions and/or emergency conditions on the electric grid.
Event Period
DR events have a duration of 1-4 hours and may also consist of a pre-cooling period throughout the entire year.
Number of Events
The typical number of events varies by technology provider. Customers should check with their technology provider for details.
Term(s) of DR Service
All participating customers must agree to Leap’s Data Usage Authorization Terms, which are provided to Customers at the time of enrollment. Detailed Data Usage Authorization Terms may be accessed at:
https://leap.energy/Leap_End_Customer_Authorization_Terms.pdf
Installed Equipment
Installed equipment depends on the Original Equipment Manufacturer that the customer is participating through.
Meter Data Access
All participating Customers authorize Leap to access their Utility meter data through a link to the Share My Data portal, which is provided by Leap during the customer enrollment process.
Penalties for non performance
There are no penalties for non-performance, however non-performing customers may be disqualified from participation in future Leap DR programs.
Your right to cancel
All Customers may terminate their enrollment in Leap’s DR program by sending a written request to Leap at the email address listed below, by contacting their technology provider, or through their utility account at any time.
Additional Information
For questions or to unenroll, please contact Leap at: residential-support@leap.ac.
We would like to inform you that upon enrollment in our DR program, your utility will automatically disenroll your service account from the utility’s Peak Day Pricing or Critical Peak Pricing and place it under an Otherwise Applicable Tariff (OAT). You should be aware that you may lose your bill protection under Peak Day Pricing or Critical Peak Pricing. Please contact your utility for more details on Peak Day Pricing or Critical Peak Pricing obligations and OAT provisions.
Attached please find additional customer information and a summary of CPUC rules on DR Services.
Sincerely yours,
Leapfrog Power, Inc.
2108 N Street, #12186
Sacramento, CA 95816
________________
IMPORTANT CUSTOMER INFORMATION
The DR Provider’s (DRP’s) letter provides only a summary of the terms and conditions. If you want more detail about the costs, terms, and conditions of your DR Service, read the complete terms and conditions in your contract with the non-utility DRP or by calling your DRP representative. Please read the DRP letter and the following information carefully prior to the commencement of DR service.
SUMMARY OF CPUC RULES ON DR SERVICES
The California Public Utilities Commission (“CPUC” or “Commission”) adopted a set of rules, called Electric Rule 24/32, applicable to all DRPs providing DR Services to utilities’ Bundled Service customers, which can be found on your utility’s website.1 The following are some important highlights of Rule 24/32, and other applicable CPUC regulations:
DRP Registration
All non-utility DRPs must have a valid registration with the Commission and the California Independent System Operator (CAISO) prior to providing DR Service(s). Customers should confirm non-utility DRPs are properly registered and listed on the CPUC website, when considering the DR Services.2
Enrollment with Multiple DRPs or Utility DR Programs
The CPUC prohibits customer account registration with multiple DRPs at the CAISO for the same period or in DR Service with a non-utility DRP while simultaneously participating in a utility demand response program. You need to notify your DRP to disenroll you from your current DR Service or program prior to enrolling with another DRP for the same period.
By enrolling in a DR Service with a non-utility DRP, you understand that you must disenroll from your utility’s demand response program(s). Disenrollment from the DR Services or utility’s program(s) will be subject to any contractual or program obligations currently in effect with your current DR Service or your utility’s demand response program(s). 3
If you are currently in the Peak Day Pricing or Critical Peak Pricing program, you will be automatically disenrolled from the program upon the enrollment of DR Service and the DRP successfully registering your service account in the CAISO’s system. Your utility will place your service account under a new applicable rate schedule, e.g., Time of Use rate. You may lose bill protection under the Peak Day Pricing or Critical Peak Pricing program, which may affect your utility bills.
Meter Data Access All non-utility DRPs must obtain customer approval in order to access your electric usage data and other personal information regarding your service account. Consent is provided through your utility’s Customer Information Service Request (CISR-DRP) form, or other electronic means, if available. You may obtain the CISR-DRP form from your utility or non-utility DRP. The CISR- DRP form also allows you to revoke, at any time, any previously granted authorization, subject to any early termination provisions specified in your contract.
The CISR-DRP form provides you with options to authorize your DRP to access your data, including for a specified period of time or indefinitely, until revoked by you. If you make no election, your utility will assume that your authorization is for an indefinite period of time (per CPUC Resolution E-4599). With your permission, your DRP may also act as your agent to automatically revoke data transmittal on your behalf upon disenrollment from DR Service.
When discontinuing DR Service with your DRP, it will be YOUR responsibility to REVOKE authorization to STOP the transmittal of your energy usage data and other previously authorized personal information from your utility to the DRP.
Customer Privacy Once you authorize disclosure of your energy usage data and other personal information to a non-utility DRP, the non-utility DRP is required to maintain the privacy and security of that data, subject to the Commission’s privacy policies, your utility is not. The Commission’s privacy policies can be found in Decisions (D.) 12-08-045 and 11-07-056-or by contacting your DRP.
Complaint Procedures You have the option to file a complaint or action at the appropriate business court or agency. You may also file a formal complaint, informal complaint, or seek alternative dispute resolution (ADR) at the Commission regarding your DR Services.
Informal Complaint: Before filing a formal complaint, a consumer may wish to resolve the matter informally by contacting the CPUC’s Consumer Affairs Branch (CAB). CAB can assist consumers in resolving a matter with a DR Provider or a Utility by providing neutral evaluation of issues. CAB can also help consumers file an informal complaint.
Contact the Consumer Affairs Branch: Before calling the Consumer Affairs Branch, review the preparation information provided here.
Call 800-649-7570 (toll free) or 415-703-4973
TDD for speech and hearing impaired call 800-229-6846 (statewide). Public telephone hours are between 8:30 a.m. and 4:30 p.m.
Submit an informal complaint online here.
Mail an informal complaint to:
Consumer Affairs Branch
California Public Utilities
Commission 505 Van Ness
Avenue San Francisco, CA 94102
Formal Complaint: Through the Formal Complaint procedure, the Commission can order the DRP to take corrective action, including reimbursements for non-payment for performance. It is important to note, however, that the Commission is not allowed to award damages for such things as personal injury, property damage, emotional distress, or loss of wages or profits. To request compensation for damages, the customer must file a claim in a civil court.
Privacy Notice Whether or not your Formal Complaint is filed in paper form or electronically, Formal Complaints filed with the Commission become a public record and may be posted on the CPUC’s website. Therefore, any information you provide in the Formal Complaint, including, but not limited to, your name, address, city, state, zip code, telephone number, email address and the facts of your case may be available on-line for later public viewing.
A formal complaint must be filed at the Commission. If you need help with or have any questions about filing your formal complaint, contact the CPUC’s Public Advisor's Office.
505 Van Ness Avenue San Francisco, CA 94102
Call 866-849-8390 (toll free) or
415-703-2074
Instructions for filing a formal complaint here.
Alternative Dispute Resolution Program (ADR) ADR commonly describes processes, such as facilitation, negotiation, mediation, and early neutral evaluation to help disputants resolve a conflict without a formal decision by a court or agency. When successful, ADR may achieve results that a court or agency could not order, give the parties more ownership in the result, and reduce litigation and agency costs.
The Administrative Law Judge (ALJ) Division administers the ADR program and trained, experienced ALJs serve as neutrals in the program.
ADR can occur at any time during a formal proceeding. The early use of ADR saves parties time and money and avoids unnecessary escalation of a dispute. On occasion, ADR may be available to help resolve disputes that are still informal and have yet to be filed as formal complaints. Most ADR sessions are completed in 1⁄2 to 2 days. Some ADR sessions continue over several weeks, with the parties meeting for a day or two at a time.
For additional information visit this website.
USEFUL WEBSITES & CONTACT INFORMATION
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness
Avenue San Francisco, CA 94102
800-649-7570 (toll free) or 415-703-4973
www.cpuc.ca.gov
Energy Division - DRP Registration Desk FAQ on Demand Response Providers
Pacific Gas and Electric Company (PG&E) PG&E Electric Rule 24 Program
415-973-6500
Rule24Program@pge.com
Southern California Edison Company (SCE) SCE Rule 24
800-655-4555
SCE3rdPartyDRP@sce.com
San Diego Gas & Electric Company (SDG&E) SDG&E Energy Savings Center, Rule 32
800-644-6133
esc@semprautilities.com
Leapfrog Power, Inc 408-495-3186, www.leap.ac or support@leap.energy.
——————————
1 PG&E’s Rule 24: http://www.pge.com/tariffs/tm2/pdf/ELEC_RULES_24.pdf
SCE’s Rule 24: https://www.sce.com/sites/default/files/inline-files/Rule_24.pdf
SDG&E’s Rule 32: https://www.sdge.com/electric-rule-32
2 You may find registered non-utility DRPs on the CPUC website at: http://www.cpuc.ca.gov/General.aspx?id=6306
3 Please check with your utility or its website for a complete list of utility DR programs.
* * * * *
Dear Customer,
Leapfrog Power, Inc. (Leap) sends this letter by the order of the California Public Utilities Commission (“Commission” or “CPUC”) to all residential and small commercial customers who have expressed interest in enrolling in Demand Response (“DR”) Services with a non-utility DR Provider (DRP). You have the right to choose to enroll in DR Service(s) with a non-utility DRP. This letter is only a summary and may not fully convey the terms and conditions of your contract.
SUMMARY OF YOUR DR SERVICE CONTRACT
Terms and Conditions
Incentive payment(s)
Incentive payments vary by technology provider. Customers should check with their technology provider for details.
Response to a DR Event
Where possible, DR events are automatically activated through the applicable energy device's Original Equipment Manufacturer, or other participating device vendor. Customers have the opportunity to manually opt out from DR events prior to the event.
Event Notification
Customers receive DR event notifications through their device’s Original Equipment Manufacturer or other participating device vendor. Leap always endeavors to give customers as much advance notice as possible prior to events. Minimum notification times vary by technology provider. Customers should check with their technology provider for details.
Event Criteria
DR events are initiated in response to high energy price conditions and/or emergency conditions on the electric grid.
Event Period
DR events have a duration of 1-4 hours and may also consist of a pre-cooling period throughout the entire year.
Number of Events
The typical number of events varies by technology provider. Customers should check with their technology provider for details.
Term(s) of DR Service
All participating customers must agree to Leap’s Data Usage Authorization Terms, which are provided to Customers at the time of enrollment. Detailed Data Usage Authorization Terms may be accessed at:
https://leap.energy/Leap_End_Customer_Authorization_Terms.pdf
Installed Equipment
Installed equipment depends on the Original Equipment Manufacturer that the customer is participating through.
Meter Data Access
All participating Customers authorize Leap to access their Utility meter data through a link to the Share My Data portal, which is provided by Leap during the customer enrollment process.
Penalties for non performance
There are no penalties for non-performance, however non-performing customers may be disqualified from participation in future Leap DR programs.
Your right to cancel
All Customers may terminate their enrollment in Leap’s DR program by sending a written request to Leap at the email address listed below, by contacting their technology provider, or through their utility account at any time.
Additional Information
For questions or to unenroll, please contact Leap at: residential-support@leap.ac.
We would like to inform you that upon enrollment in our DR program, your utility will automatically disenroll your service account from the utility’s Peak Day Pricing or Critical Peak Pricing and place it under an Otherwise Applicable Tariff (OAT). You should be aware that you may lose your bill protection under Peak Day Pricing or Critical Peak Pricing. Please contact your utility for more details on Peak Day Pricing or Critical Peak Pricing obligations and OAT provisions.
Attached please find additional customer information and a summary of CPUC rules on DR Services.
Sincerely yours,
Leapfrog Power, Inc.
2108 N Street, #12186
Sacramento, CA 95816
________________
IMPORTANT CUSTOMER INFORMATION
The DR Provider’s (DRP’s) letter provides only a summary of the terms and conditions. If you want more detail about the costs, terms, and conditions of your DR Service, read the complete terms and conditions in your contract with the non-utility DRP or by calling your DRP representative. Please read the DRP letter and the following information carefully prior to the commencement of DR service.
SUMMARY OF CPUC RULES ON DR SERVICES
The California Public Utilities Commission (“CPUC” or “Commission”) adopted a set of rules, called Electric Rule 24/32, applicable to all DRPs providing DR Services to utilities’ Bundled Service customers, which can be found on your utility’s website.1 The following are some important highlights of Rule 24/32, and other applicable CPUC regulations:
DRP Registration
All non-utility DRPs must have a valid registration with the Commission and the California Independent System Operator (CAISO) prior to providing DR Service(s). Customers should confirm non-utility DRPs are properly registered and listed on the CPUC website, when considering the DR Services.2
Enrollment with Multiple DRPs or Utility DR Programs
The CPUC prohibits customer account registration with multiple DRPs at the CAISO for the same period or in DR Service with a non-utility DRP while simultaneously participating in a utility demand response program. You need to notify your DRP to disenroll you from your current DR Service or program prior to enrolling with another DRP for the same period.
By enrolling in a DR Service with a non-utility DRP, you understand that you must disenroll from your utility’s demand response program(s). Disenrollment from the DR Services or utility’s program(s) will be subject to any contractual or program obligations currently in effect with your current DR Service or your utility’s demand response program(s). 3
If you are currently in the Peak Day Pricing or Critical Peak Pricing program, you will be automatically disenrolled from the program upon the enrollment of DR Service and the DRP successfully registering your service account in the CAISO’s system. Your utility will place your service account under a new applicable rate schedule, e.g., Time of Use rate. You may lose bill protection under the Peak Day Pricing or Critical Peak Pricing program, which may affect your utility bills.
Meter Data Access All non-utility DRPs must obtain customer approval in order to access your electric usage data and other personal information regarding your service account. Consent is provided through your utility’s Customer Information Service Request (CISR-DRP) form, or other electronic means, if available. You may obtain the CISR-DRP form from your utility or non-utility DRP. The CISR- DRP form also allows you to revoke, at any time, any previously granted authorization, subject to any early termination provisions specified in your contract.
The CISR-DRP form provides you with options to authorize your DRP to access your data, including for a specified period of time or indefinitely, until revoked by you. If you make no election, your utility will assume that your authorization is for an indefinite period of time (per CPUC Resolution E-4599). With your permission, your DRP may also act as your agent to automatically revoke data transmittal on your behalf upon disenrollment from DR Service.
When discontinuing DR Service with your DRP, it will be YOUR responsibility to REVOKE authorization to STOP the transmittal of your energy usage data and other previously authorized personal information from your utility to the DRP.
Customer Privacy Once you authorize disclosure of your energy usage data and other personal information to a non-utility DRP, the non-utility DRP is required to maintain the privacy and security of that data, subject to the Commission’s privacy policies, your utility is not. The Commission’s privacy policies can be found in Decisions (D.) 12-08-045 and 11-07-056-or by contacting your DRP.
Complaint Procedures You have the option to file a complaint or action at the appropriate business court or agency. You may also file a formal complaint, informal complaint, or seek alternative dispute resolution (ADR) at the Commission regarding your DR Services.
Informal Complaint: Before filing a formal complaint, a consumer may wish to resolve the matter informally by contacting the CPUC’s Consumer Affairs Branch (CAB). CAB can assist consumers in resolving a matter with a DR Provider or a Utility by providing neutral evaluation of issues. CAB can also help consumers file an informal complaint.
Contact the Consumer Affairs Branch: Before calling the Consumer Affairs Branch, review the information provided on “How To Prepare For Your Contact With CAB”: http://consumers.cpuc.ca.gov/howtoprepare/
Call 800-649-7570 (toll free) or 415-703-4973
TDD for speech and hearing impaired call 800-229-6846 (statewide). Public telephone hours are between 8:30 a.m. and 4:30 p.m.
Submit an informal complaint online at:
http://consumers.cpuc.ca.gov/CAB
Mail an informal complaint to:
Consumer Affairs Branch
California Public Utilities
Commission 505 Van Ness
Avenue San Francisco, CA 94102
Formal Complaint: Through the Formal Complaint procedure, the Commission can order the DRP to take corrective action, including reimbursements for non-payment for performance. It is important to note, however, that the Commission is not allowed to award damages for such things as personal injury, property damage, emotional distress, or loss of wages or profits. To request compensation for damages, the customer must file a claim in a civil court.
Privacy Notice Whether or not your Formal Complaint is filed in paper form or electronically, Formal Complaints filed with the Commission become a public record and may be posted on the CPUC’s website. Therefore, any information you provide in the Formal Complaint, including, but not limited to, your name, address, city, state, zip code, telephone number, email address and the facts of your case may be available on-line for later public viewing.
A formal complaint must be filed at the Commission. If you need help with or have any questions about filing your formal complaint, contact the CPUC’s Public Advisor's Office.
CPUC Public Advisor’s Office 505 Van
Ness Avenue San Francisco, CA 94102
Call 866-849-8390 (toll free) or
415-703-2074
http://consumers.cpuc.ca.gov/pao/
Instructions for filing a formal complaint:
http://consumers.cpuc.ca.gov/formalcomplaintinfo/
Alternative Dispute Resolution Program (ADR) ADR commonly describes processes, such as facilitation, negotiation, mediation, and early neutral evaluation to help disputants resolve a conflict without a formal decision by a court or agency. When successful, ADR may achieve results that a court or agency could not order, give the parties more ownership in the result, and reduce litigation and agency costs.
The Administrative Law Judge (ALJ) Division administers the ADR program and trained, experienced ALJs serve as neutrals in the program.
ADR can occur at any time during a formal proceeding. The early use of ADR saves parties time and money and avoids unnecessary escalation of a dispute. On occasion, ADR may be available to help resolve disputes that are still informal and have yet to be filed as formal complaints. Most ADR sessions are completed in 1⁄2 to 2 days. Some ADR sessions continue over several weeks, with the parties meeting for a day or two at a time.
For additional information visit:
http://www.cpuc.ca.gov/alternative_dispute_resolution/
USEFUL WEBSITES & CONTACT INFORMATION
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness
Avenue San Francisco, CA 94102
800-649-7570 (toll free) or 415-703-4973
www.cpuc.ca.gov
Energy Division - DRP Registration Desk FAQ on Demand Response Providers
Pacific Gas and Electric Company (PG&E) PG&E Electric Rule 24 Program
415-973-6500
Rule24Program@pge.com
Southern California Edison Company (SCE) SCE Rule 24
800-655-4555
SCE3rdPartyDRP@sce.com
San Diego Gas & Electric Company (SDG&E) SDG&E Energy Savings Center, Rule 32
800-644-6133
esc@semprautilities.com
Leapfrog Power, Inc 408-495-3186, www.leap.ac or support@leap.energy.
——————————
1 PG&E’s Rule 24: http://www.pge.com/tariffs/tm2/pdf/ELEC_RULES_24.pdf
SCE’s Rule 24: https://www.sce.com/sites/default/files/inline-files/Rule_24.pdf
SDG&E’s Rule 32: https://www.sdge.com/electric-rule-32
2 You may find registered non-utility DRPs on the CPUC website at: http://www.cpuc.ca.gov/General.aspx?id=6306
3 Please check with your utility or its website for a complete list of utility DR programs.