Case Study
Michael Siemann
Distinguished Engineer, Energy Sciences at Resideo
“Leap’s user-friendly APIs have streamlined our operations, enabling significant automation in our VPP offerings. More than just easing the workload, automating dispatching with Leap brought precision and reliability unattainable with manual methods.“
The Challenges
For years, Resideo managed its participation in ERCOT's Emergency Response (ERS) grid services program through manual processes, requiring significant time and effort from its core team whenever dispatches were called.
Operations depended on phone calls to schedule or cancel grid events, often requiring multiple Resideo Grid Services team members to monitor the program after hours.
As Resideo expanded its participation hours in the ERS program and looked to scale its virtual power plant (VPP) operations, the team faced significant strain on personnel and resources.
10,000
Devices active in ERS through Leap
480%
Revenue growth, year-over-year
455%
Meter growth, year-over-year
The Solutions
Resideo moved its portfolio of smart thermostats participating in the Texas ERS program to the Leap platform and automated dispatching operations through Leap’s API. Integrating with Leap’s Dispatch API enabled the Resideo Grid Services team to receive automated dispatch signals about grid events through webhook push notifications, replacing the need for manual phone calls for scheduling.
This integration helped Resideo achieve 5x year-over-year meter and revenue growth on the Leap platform from summer 2022 to summer 2023. By automating dispatch notifications, Resideo realized operational efficiencies and reduced overhead.
The team required fewer staff to monitor market conditions and make decisions regarding event parameters, enabling the team to be able to spend less time on daily operations and more time on strategy and innovation.
This integration helped Resideo achieve 5x year-over-year meter and revenue growth on the Leap platform from summer 2022 to summer 2023. By automating dispatch notifications, Resideo realized operational efficiencies and reduced overhead. The team required fewer staff to monitor market conditions and make decisions regarding event parameters, enabling the team to be able to spend less time on daily operations and more time on strategy and innovation.
API integration also enables Resideo Grid Services to better align their analytics capabilities with the dispatch process. For example, the team leveraged real-time data and predictive analytics to make decisions about configuring thermostat settings during grid events in shoulder seasons.
Leap’s accessible developer portal and straightforward API documentation helped Resideo’s team complete its integration work smoothly and efficiently, with a single engineer finishing both the enrollment and dispatch automation components in just two development sprints (or four weeks). Resources available in Leap’s Knowledge Center, including our Event Prioritization Guide, helped Resideo to automate key decision-making processes and deepen their understanding of energy market complexities.
About
Resideo
Resideo Grid Services is a leader in the energy aggregation market and offers peak demand reduction, automated and behavioral energy efficiency, and time-of-use energy rate cost optimization program management for utilities and energy retailers. Resideo either manages or participates in nearly 300 U.S. utility demand management programs and participates directly in four wholesale energy markets. For more information about Resideo Grid Services, visit Resideo.com/us/en/pro/energy-management.